Intercom vs Zendesk: Comparison and Alternatives

Since Intercom doesn’t offer a CRM, its pricing is divided into basic messaging and messaging with automations. You can also contact Zendesk support 24/7, whereas Intercom support only has live agents during business hours. It’s divided into about 20 topics with dozens of articles each, so navigating through it can be complicated. Both Zendesk and Intercom have their own “app stores” where users can find all of the integrations for each platform. Since Intercom is so intuitive, the time you’ll need to spend training new users on how to interact with the platform is greatly reduced. With a very streamlined design, Intercom’s interface is far better than many alternatives, including Zendesk.

But this solution is great because it’s an all-in-one tool covering support, marketing, and sales. With Intercom, you get a more modern user interface and features like in-app messenger, an email marketing tool, and a chatbot powered by ChatGPT technologies. At the same time, Zendesk looks slightly outdated and can’t offer some features. LiveAgent has an inclusive selection of customer relationship management (CRM) applications. These applications are marketing and sales force automation in partnership with several third-party software companies known for their efficient and reliable services.

Intercom pricing

This is because they offer many paid add-ons that allow you to customize their platform to meet the needs of your business. However, Intercom offers more customization when it comes to appearance and layout, https://www.metadialog.com/ while Zendesk limits chat widget functionality for those not using their default theme. Unlike either Zendesk or Intercom, our team at Ada offers an AI-first approach to improving your customer experience.

We have a track record of delighting industry leaders such as Medium, Upwork, Facebook, and Shopify. Intercom’s pricing is much more customized, offering two monthly plans geared to very small businesses. Larger companies will need to book a demo and receive a custom quote for services.

Zendesk Pros and Cons

For Intercom’s pricing plan, on the other hand, there is much less information on their website. There is a Starter plan for small businesses at $74 per month billed annually, and there are add-ons like a WhatsApp add-on at $9 per user per month or surveys at $49 per month. Your typical Zendesk review will often praise the platform’s simplicity and affordability, as well as its constant updates and rolling out of new features, like Zendesk Sunshine. For example, you can read in many Zendesk Sell reviews how adding sales tools benefits Zendesk Support users.

Intercom’s products are used by over 25,000 customers, from small tech startups to large enterprises. Two leading contenders in the customer service platform space, Zendesk and Intercom, have transformed businesses’ customer engagement by offering powerful software solutions that enhance support systems. To select the ideal fit for your business, it is crucial to compare these industry giants and assess which aligns best with your specific requirements.

Intercom vs Zendesk features & functionality

Agents can use the desktop chatbox to respond to customers in any outbound channel. Zendesk for Sales, or Zendesk Sell, is Zendesk’s sales pipeline and CRM tool with its own dashboard for lead generation and conversion. With so many solutions to choose from, finding the right option for your business can feel like an uphill battle. However, if you’re looking for a streamlined, all-in-one messaging platform, there is no better option than Messagely. Many use cases call for different approaches, and Zendesk and Intercom are but two software solutions for each case. There are also several different Shopify integrations to choose from, as well as CRM integrations like HubSpot and Salesforce.

In today’s world of fast-paced customer service and high customer expectations, it’s essential for business leaders to equip their teams with the best support tools available. Zendesk and Intercom both offer intercom versus zendesk noteworthy tools, but if you’re looking for a full-service solution, there is one clear winner. It provides clients with a quality in-app help experience for a variety of mobile apps and mobile games.

Zendesk has more pricing options, and its most affordable plan is likely cheaper than Intercom’s, although without exact Intercom numbers, it is not easy to truly know the cost. As for Intercom’s general pricing structure, there are three plans, but you’ll have to contact them to get exact prices. HubSpot’s Solution intercom versus zendesk Partner Program is a network of over a thousand agencies to help you resource your marketing strategy with HubSpot. Whether you need someone to help create content, set up ads, or build workflows, there’s a partner here for you. With industry-leading automation, your team can cut resolution time by 44%.